TIP: 9 out of 10 questions can be answered by carefully reading the terms and conditions of of your rebate offer.
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VIDEO HELP: Tips to submitting your rebate and common mistakes to
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Questions:
Who is Onrebate.com?
How do I claim a rebate?
Do I have to purchase the item from a particular vendor in order to qualify for a rebate?
I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
The product I bought has two rebate offers – one from the manufacturer and one from the store where I bought it. How do I redeem my rebates?
I did not get a rebate form with my product. Can I still apply for my rebate?
If I complete the online application, why do I have to mail in the form and information?
Do I need to use multiple envelopes when submitting more than one rebate?
How do I get my rebate tracking number?
How can I check the status of my rebate?
How do I obtain an offer code?
Do rebates expire?
Is there anyway to receive my rebate faster?
What are my payment choices?
Whose name will appear on the rebate check?
How do I change the name on the rebate check?
Where will my rebate check be sent?
Does my rebate check ever expire?
What is a packing slip?
What is a proof of purchase?
What is a UPC and where is it located?
How can I obtain an Invoice?
Does my invoice have to match my rebate mailing address?
How do I reprint my rebate form?
How many days after my purchase can I send in my rebate?
I forgot to mail my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
Do I need to have a computer to submit a rebate?
What if I don't have an email address?
If I provide my email address on the rebate application or on the web site for the online application, will you use it for anything other than rebate verification?
Is my privacy protected?
I bought my product during the rebate’s timeframe but received it after the rebate redemption period expired. Can I still redeem my rebate?
I couldn’t find the answer to my question. What do I do now?
I applied Online but did not receive an E-mail confirmation. What should I do?
Answers:
Q: Who is Onrebate.com?
A: OnRebate is a subsidiary of Systemax, a publicly traded company on the NYSE. We offer a multitude of tools for consumers, vendors and resellers, in order to help streamline the rebate process. We manage vendors and resellers’ promotional offers and rebates while striving to increase customer satisfaction and simplify the process of rebate redemption.
Q: How do I claim a rebate?
A: In order to claim your rebate, you must first visit our website at OnRebate.com and click on Claim Your Rebate. You will need your offer code for the product that you will be applying for. If you don’t know your offer code, it can be searched for by category or manufacturer. Enter the required information and print the online rebate form. Sign the printed form and mail it to the specified address along with all required documentation. You will be able to follow your rebate status on our website using your confirmation number or email address.
Q: Do I have to purchase the item from a particular vendor in order to qualify for a rebate?
A:
The Vendor that is covered by the rebate will be specified in the ‘Terms & Conditions’ section of the offer. If the item you wish to claim does not have an offer code and is not listed in our website, it’s possible that the offer could be from another rebate company.
Q: I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
A: Many rebates have a limit on the number of claims that can be submitted on a single promotion. Please review the promotion details on your rebate form or website to find out the specific rules for the promotion you are applying for.
Q: The product I bought has two rebate offers – one from the manufacturer and one from the store where I bought it. How do I redeem both rebates if they both ask for a UPC and invoice?
A: In the case of multiple rebates, one of them will often accept copies of the proof of purchase/UPC and sales invoice. Refer to the promotion details on your rebate form or consult the web site for specific rules.
Q: I did not get a rebate form with my product. Can I still apply for my rebate?
A:Yes. All of our product rebate applications can be found on our website. You can begin by clicking on Claim Your Rebate at the top of the page and entering your rebate offer code. If you do not know the offer code, you can search for your product by manufacturer or category. Then follow our five easy rebate redemption steps. You may also be able to find the rebate form at the website where the item was purchased.
Q: If I complete the online application, why do I have to mail in the form and information?
A: Filling out the online rebate form makes it easy to track the status of your rebate.
This also ensures that all the information required to validate your rebate has been accurately recorded. The manufacturer requires that you mail in the rebate form and supporting documentation to verify that the correct product was purchased during the rebate promotional period.
Q: Do I need to use multiple envelopes when submitting more than one rebate?
A: You must use a separate mailing envelope and form so that each rebate can be submitted to the correct vendor. OnRebate acts as a clearinghouse for many manufactures and must keep individual records of each submitted rebate form. Even if more than one of the same rebate offer code is being submitted, each must be mailed in their own envelope. Be sure to read the requirements for each application and sign all rebate forms.
Q: How do I get my rebate tracking number?
A: After completing the online portion of the rebate application, you should receive an email within 24 hours allowing you to print the completed rebate form and track your status. If you have not received your tracking code within 24 hours, you may email our customer service department at support@help.onrebate.com for further assistance. Please include all details on the rebate that you are applying for.
Q: How can I check the status of my rebate?
A: As the status of your rebate updates, you will receive updates via email. You may also enter your tracking number or email address on the Track Your Rebate page to see your current status. If you are still having trouble, you may email your inquiry to status@help.onrebate.com.
Q: How do I obtain an offer code?
Obtaining your offer code is easy, and there are two ways to do it. It can be located on the rebate information document from the website where the product was purchased. You can also look up the purchased item by category or manufacturer on the Claim Your Rebate page on onrebate.com.
Q: Do rebates expire?
A: Product rebates are only valid for a specific timeframe. The offer code may change for the same product as the time frame of the purchase changes, or the offer code may be extended. If the offer code is no longer on the website, it is expired or no longer valid. You may no longer apply for this rebate. Refer to your rebate documentation for specific dates. Be sure your purchase date falls within the dates of the offer code as stated in the terms and conditions.
Q: Is there anyway to receive my rebate faster?
A: Yes! For a small fee, which will be deducted from your rebate amount, OnRebate offers the No-Wait ™ Rebate service level. We guarantee that a check will be mailed within 3-5 business days of the receipt and approval of your rebate documentation.
Q: What are my payment choices?
A: During registration, you will be asked to choose a payment type. You may receive a check or choose a gift card. Normally, check, and gift card payments are received 8-10 weeks after approved. The No-Wait ™ Rebate option expedites the processing of your rebate. They are processed on the day they are received, and payment is made within 3-5 business days by check.
Q: Whose name will appear on the rebate check?
A: The name on the check will be the same as the name on the rebate application. This name must match the billing information on the invoice as stated in the terms and conditions of your rebate offer.
Q: How do I change the name on the rebate check?
A: The check will only be made out to the name on the rebate application. This name must match the billing information on the invoice as stated in the terms and conditions of your rebate offer. There is no way to have it made out to another name.
Q: Where will my rebate check be sent?
A: The rebate check will be mailed to the address on the rebate application. The address must match the billing information on the invoice as stated in the terms and conditions of your rebate offer.
Q: Does my rebate check ever expire?
A: Yes. Checks are void if not cashed within 90 days of issuance and cannot be reissued. This is indicated in the terms and conditions of your rebate offer.
Q: What is a packing slip?
A: With the exception of Global Equipment Co, packing slips can be substituted for an invoice or sales receipt. When making a purchase over the phone or online, you receive the package and packing slip through a delivery service. The packing slip must include your bill to and ship to address, where and when the item was purchased, what was purchased as well as the purchase date. All information must meet the requirements as stated in the terms and conditions of the rebate offer.
Q: What is a proof of purchase?
A: The proof of purchase (also commonly referred to as a UPC) is used to show that the correct item for the rebate was purchased. It is located on the box or package of the product.
Q: What is a UPC and where is it located?
A: The UPC barcode is located outside of the box or the package of the product. Each item has a unique UPC, so it is necessary to attach the correct one when filling out the rebate documentation. In the case of Global Equipment Co, a packing slip may be substituted for the required UPC.
Q: How can I obtain an Invoice?
A: You should contact the place where you made the purchase. Most resellers and vendors can reprint a sales receipt for you, especially if you paid with a credit card and know the exact date of your purchase. Also, a packing slip may be substituted for an invoice if it includes your bill to and ship to address, where and when the item was purchased, what was purchased as well as the purchase date.
Q: Does my invoice have to match my rebate mailing address?
A: Yes. The information on the invoice must match the information on the rebate form. The terms and conditions specify that rebate offers are limited to one rebate per person, billing address, company, household and receipt/invoice during the eligibility period. If the terms and conditions are not met, the rebate will not be processed.
Q: How do I reprint my rebate form?
A: Your rebate form may be reprinted at any time. Simply click on Track Your Rebate at the OnRebate.com website and enter your rebate tracking number or the email address that was used during the registration. Once on the rebate status page, click on ‘Print Your Rebate’ to view and print your original rebate form. You may now reprint the form, sign it, and send in the required documentation.
Q: How many days after my purchase can I send in my rebate?
A: This varies by rebate. Refer to the specific terms for this timeframe, as it can be vary from one rebate to another.
Q: I forgot to mail my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
A: Promotions such as rebates are carefully planned for very specific time frames. If the postmark date has passed for your rebate, unfortunately you will not qualify. Be sure to check the dates and apply on time.
Q: Do I need to have a computer to submit a rebate?
A: You will need access to a computer in order to obtain your rebate form and register in our system. You will also need an email address to receive updates regarding your rebate status.
Q: What if I don't have an email address?
A: If an email address is not provided, essential information will not be submitted and we will not be able to process your rebate.
Q: If I provide my email address on the rebate application or on the web site for the online application, will you use it for anything other than rebate verification?
A: By submitting the rebate form to OnRebate.com and clicking the link in the confirmation email, you automatically agree to receive email and other correspondence from OnRebate.com. You may opt-out of such email, newsletters and other correspondence by sending a removal request to our customer service department at support@help.onrebate.com. Your opt-out status will not effect your rebate submissions to OnRebate.com. We will never share your email address or personal information with any unrelated third party except as necessary to fulfill transactions that you initiate.
Q: Is my privacy protected?
A: Absolutely. We utilize the latest in security technology in order to keep your information private and safe. For a detailed report, just go to our Privacy Statement page.
Q: I bought my product during the rebate’s timeframe but received it after the rebate redemption period expired. Can I still redeem my rebate?
A: Yes. Simply provide valid proof that your shipment was delayed such as a packing slip showing when the product was shipped.
Q: I couldn’t find the answer to my question. What do I do now?
A: Please contact our customer service team at support@help.onrebate.com
We will be happy to assist
you!
Q: I applied Online but did not receive an E-mail confirmation. What should I do?
A: E-mail confirmations are generally sent within a few minutes of application submission however in many cases it may take longer for delivery. If you haven't received your E-mail confirmation 1 hour after applying you should first check your SPAM or Junk Mail forward as some Internet service providers, especially smaller providers, employ browsers or other utilities which may erroneously identify your confirmation E-mail as SPAM and block it's delivery. Using an E-mail account from a popular provider such as MSN, Yahoo, Hotmail or Gmail normally prevents blockages that may occur with smaller providers. If you haven't received your confirmation E-mail after 24 hours or require assistance in changing your registered E-mail address please contact our customer service department at 1-888-222-9300 or by E-mail at support@help.onrebate.com. We apologize for any inconvenience this may have caused.